Frequently asked questions

Are your nurses and therapists licensed to work in the State of Michigan?

Yes, all of our staff is licensed, and are provided with on-going training so they stay abreast of the constantly changing environment of home health care.

How do I know that my loved one will be safe with your company?

As a State of Michigan approved and (CHAP) accredited home health care company, we are required to include fingerprinting on all staff entering any of our clients’ homes. We also have a thorough interview process in which we stress that no improper activities or non-professional behavior will be tolerated.

Who pays for these services?

Most insurance plans that we accept will cover the services that are approved and required by your physician. No money is ever exchanged or handled by our staff.

Is there a specific time that I have to be available for the nurse to come to my home?

Our staff schedules visits around your schedule. For example, if you prefer to exercise in the morning, our therapists can schedule a morning appointment for you.

Can I have a home health aide services if I don’t have any real health concerns?

Yes, however, Medicare and most health insurance companies will not pay for it. That would be considered “private duty services” and would result in an out-of-pocket fee.

How long can I have home health care services?

It depends upon your health condition, your progress and reaction to treatment, and your Physician’s recommendation. Unless there are very significant health issues and/or your Physician has continual concerns, most home health care services can be concluded in 60 – 90 days.

When I was in the hospital, the discharge person told me I had to use “XX” home care agency. Do I have a choice on who I want to use?

Absolutely, it is entirely up to you – the patient. The hospital is obligated by law to give you a list of home care agencies from which you can choose. If you have an agency in mind, inform the Discharge Planner/Care Manager. However, if you have no experience with home health care, it would be prudent to consider the agency recommended by your trusted physician. Furthermore, if you are not satisfied with those services, you always have the option to change agencies.

Can I sign up for home health care on my own?

Home care services must be initiated by a licensed physician. Your plan of care is primarily based on the results of your most recent visit with your doctor. Your doctor and the Agency will then work together to formulate a plan to improve your health condition.